Agenda
Plenaire sessies
| Tijd | Titel |
|---|---|
09:30 |
Inloop |
10:00 |
Welkom en introductie |
10:15 |
The need for Customer insight - trends and challenges Mike Hoogveld - Author, Lecturer, Associate partner Holland Consulting Group |
10:45 |
Session in English Winning in the customer era: Charles Butterworth, Managing Director EMEA Experian |
11:30 |
Koffiepauze |
11:45 |
Session in English My personal story Frank W. Abagnale - Author, lecturer and consultant |
12:30 |
Session in English Fraudsters are mobile. Are you? Andras Cser - Vice President, Principal Analyst Forrester |
13:00 |
Conclusies ochtendsessies |
13:10 |
Lunch en bezoek aan Innovation Corner |
Break-out sessies
| Tijd | Titel |
|---|---|
14:30 - 15:15 |
Fighting Fraud in the digital era Pieter van Tienen - Business Development Director EMEA, ID & Fraud, Experian |
14:30 - 15:15 |
Session in English How to improve customer experience with analytics Leandro Guerra - Analytics consultant, Experian |
14:30 - 15:15 |
Omnichannel and Segmentation in Collection Herman Peeters - Senior Global Consultant, Experian |
Break-out sessies
| Tijd | Titel |
|---|---|
15:15 - 16:00 |
Myths & Truths of the General Data Protection Regulation |
15:15 - 16:00 |
Client centricity and the importance of customer experience in Collection Edwin de Buck - Director Collection, ING |
| Tijd | Titel |
|---|---|
16:00 - 17:00 |
Innovation Corners (Collection – Fraude – Decisioning) en 1-op-1 afspraken |