Webinar Series: Data, innovation and emerging trends
The struggle to connect data and capitalise on customer insight continues. In our recent Forrester-commissioned study, we discovered that business leaders understand that successful customer management is underpinned by customer insight. But many organisations are at the start of their journey to becoming insights-driven businesses.
In our webinar series we’ll explore three exciting new trends shaping analytics in the age of data and show you how to leverage analytics to obtain deep insight and an improved understanding of your customers to drive business growth..
Upcoming webinars - Register now
Voice of Customer Analytics: Turning voice calls into predictive models
15 March 2017 - 2.00 CET
Voice of Customer analytics (VoC) leverages information from a host of separate communication sources - such as from voice calls converted into text - to underpin the development of predictive models that help improve customer management and fraud detection, while meeting regulatory demands and delivering customer insights.
In this webinar, a case study about the use of call centre conversations for the enhancement of the collection process will be presented
Past webinars - Download the recordings
Early Warning System: Mitigating credit risk with preventive collections actions
18 January 2017 - 2.00 CET
An Early Warning System (EWS) covers the preventive and very early collections phase within the customer life cycle. It incorporates the practice of proactively identifying and contacting customers who are currently up- to-date or just past due, but have a predicted high risk of becoming (seriously) delinquent in the very near future.
In this webinar, a case study about the implementation of an Early Warning System to reduce the number of cases to be treated in the recovery process and the impact of IFRS 9 requirements will be presented.
Transactional Data Insights: Knowing your customer on a transactional level
23 November 2016 - 14.00 CET
In this webinar, Leandro Guerra, Analytics Consultant, Experian, presented the Transactional Data Insights Solution (TDIS) which uses activity based on historical payment and credit card data for modelling of income estimation, enhancement of customer insights and detection of fraudulent transactions.
Guest speaker, Giglio Del Borgo from Diners Club Italia, presented a case study demonstrating how transactional data insights can support the retention or reactivation of dormant clients.
Register Now
We encourage you to register for the webinars even if you cannot attend the live sessions.
This ensures you have access to the recordings and other useful resources.