Account management best practices

Strategies to optimize your best customers during COVID-19 and beyond

In today’s volatile economy, proactive account review is a critical part of navigating the new normal. Account management today looks very different than what it has been during over a decade of growth. Do you have the right data? Are you monitoring between data loads? Are you reviewing accounts at the frequency that today’s changing demands requires? Experian’s experts will discuss best practices for how to run an account management program, review use cases and outline strategic actions you can take today to reduce risk and retain your best customers.

Craig Wilson
Craig Wilson
Senior Director of Consulting
Experian

Craig delivers consulting services that increase productivity and profitability. He provides Experian clients with the in-depth analytics and tools they need to mitigate their risk and gain a competitive advantage in the automotive; telecommunication, energy and cable; retail; and financial services markets. With more than 20 years of experience, Wilson provides practical advice and products and services based on firsthand knowledge of the issues facing Experian clients.

Amanda Roth
Cyndy Chang
Senior Director, Product Management
Experian

Cyndy has been with Experian for more than 9 years serving roles spanning across marketing, account development and product management. She and her team identify customer business challenges, prioritize market segments and develop value propositions. Additionally, Cyndy works cross functionally to develop and package solutions that resonate with clients.

Attributes for consumer behavior monitoring

A 1-hour webinar exploring the latest trends in attributes

It’s crucial for organizations to keep a close eye on consumer behaviors and trends in times of economic distress. Attributes can help serve this purpose and allow organizations to identify and monitor financially stressed consumers, while allowing them to prescribe the best treatments based on specific situations.

Take a deep dive into attributes monitoring and impacts to discover the latest data patterns and trends in attributes (including inquiries, delinquencies, and utilization). Learn about the latest score distributions and changes to validations and monitoring and explore policy and strategy management.

Angela Granger
Angela Granger
Vice President, Analytics
Experian

Angela Granger leads a team responsible for designing and delivering advanced analytical solutions that accelerate Experian clients’ profits and market position. Since joining Experian in 1993, she has leveraged the latest statistical techniques in predictive modeling, data intelligence and business intelligence to maximize clients’ return on investment.

Amanda Roth
Amanda Roth
Senior Director, Analytical Consulting
Experian

Amanda Roth has over 20 years of business lending and consulting experience, with the majority of those years spent rising through the ranks at Experian. Today, Amanda shares her wealth of experience and knowledge with clients and Experian consultants as the senior director of analytical consulting. Under her leadership, Amanda’s team leverages analytics to determine the best actionable intelligence for businesses.

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