The debt collections industry has recently undergone major transformations to keep pace with the fast-moving regulatory landscape and changing customer demands.
With an influx in digital technologies and new regulations, including a new rule proposed by the CFPB which would set strict limits on the number of calls placed to reach consumers, it’s more important than ever for collections departments and agencies to prepare for the next wave of developments while also staying compliant.
Powerful locating solution: Locate past-due consumers more accurately, efficiently and effectively. TrueTrace℠ and Phone Number ID™ add value to each contact by increasing your right-party contact rate.
Enhanced decisioning: Gain access to a virtual “toolbox” of critical debt recovery information, including credit-based scoring, consumer contact data and analytical services with Collection Advantage℠.
Flexible account management: Quickly and effectively track identifying information on individual accounts. With Collection Triggers℠, collectors can proactively monitor accounts for early-stage delinquencies and charge-off.
Hassle-free negotiations platform: Advance your collections strategy into the digital age and communicate with consumers in a less-threatening way. With eResolve™, consumers can negotiate and pay past-due accounts on their smart devices.